POLICIES

PAYMENTS

Clients will be set up with an account on our secure, online scheduling system.  You’ll be able to enter and edit your scheduled services, make payments and tip your pet sitter from this client portal.

Tips
Although tips are not expected, they are always appreciated.  A tip for your pet sitter can be easily added to your online payment.  You may also leave cash or a check on your countertop.  Make sure to include a note for the pet sitter designating the money as a tip.  Please do not leave your invoice payment on the counter. The pet sitter will not collect payments.

Non-holiday payments
Payment is required by the due date on your invoice.

Holiday payments
Full payment is required at least 2 weeks in advance of any major holiday booking.  Holiday bookings are services requested within 3 days of major holidays.  These holidays are Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas and New Year’s Day.  If a holiday request is made with less than 2 week’s notice, a full payment will be required as soon as the invoice is received.

CANCELLATIONS

Non-Holiday Cancellations
A 24 hour notice is required when canceling any part of a non-holiday booking.  If 24-hour notice is not provided, the client will be charged the rate of one visit, including additional pet fees and gas surcharges.  After cancellation fees, the balance will remain on account as a service credit to use for one year following the canceled invoice date.  If the service credit has not been used after one year it will become unavailable for services and non-refundable.

Holiday Cancellations
A 7 day notice is required for any holiday cancellations that include or are within 3 days of these following major holidays: Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas and New Year’s Day.  A 7 day notice is required when canceling any part of a Holiday booking.  If a 7 day notice is not provided, the client will be charged 50% of the total invoice amount and it will be non-refundable. The remaining 50% of the invoice will remain on account as a service credit to use for one year following the canceled invoice date. If the service credit has not been used after one year it will become unavailable for services and non-refundable.

Work Week Program Cancellations
All Work Week clients must give notice of cancellation by 6 pm on the day before the scheduled service or they will still be charged for the services.  If the required notice is given then the visit payment will remain on account to use toward the next invoice.

Emergency Care
The client will provide their veterinarian’s contact information and agrees to keep their pets up to date with all vaccinations.  Should the pet sitter be bitten and/or exposed to any disease or ailment from the client’s pet which has not been properly vaccinated, it will be the client’s responsibility to pay all costs and damages incurred.  It is recommended that copies of your pet’s vaccination records are left on the counter while you’re away and the records be updated annually.

Should the client’s pet become ill or injured, it will be taken to the client’s specified veterinarian or to a clinic with after hours service. The client understands contact attempts will be made upon any emergency.  If unreachable, the client authorizes Woody’s Pet Watch to pursue any care the treating veterinarian deems necessary for the pet’s health, safety and survival. 

The client should leave a credit card on file with the veterinarian and give permission for a Woody’s Pet Watch representative to seek care for the pet in an emergency.  

Woody’s Pet Watch reserves the right to bill the client for additional time spent that became necessary to handle an emergency.  This includes, but is not limited to any veterinary trips, excessive clean-up resulting from pet incontinence, accidents or frequent vomiting, complications administering medications, obtaining pet food, medication or supplies, wait time for emergency vet treatment, home repair, or time taken to search for pets that escaped confinement. Client will be held responsible for all expenses incurred and will reimburse Woody’s Pet Watch upon return.

KEY POLICY
Two working keys to your home must be provided at the time of the initial consultation. If you live in a gated community, you must also provide a gate card, remote or the needed access codes.  Keys will not be mailed, hidden outside or locked in homes on the final visits.

Should keys or locks malfunction, the client will be responsible for all expenses incurred and will reimburse Woody’s Pet Watch upon return.

Keys will be kept secure by the pet sitter so they are always prepared to provide future services.  All keys will be labeled with only the pet’s name for added security. If keys need to be picked up or returned in between bookings, fees will apply.

TERMS AND CONDITIONS

We require that Woody’s Pet Watch pet care specialists are the only persons present in the home during the booked dates and times.  This includes but is not limited to friends, neighbors or extended family.  We don’t want our pet sitters to feel endangered, uncomfortable or startled by someone else in your home.

Also, having a 3rd party involved can lead to overfeeding, missed feedings, unlocked doors, open gates, lost pets, missed medications, etc.  

Woody’s Pet Watch advises you to have a responsible party listed as an emergency contact to take care of your pet(s) in the event of unforeseen circumstances or in the event of inclement weather or a natural disaster preventing your pet sitter from getting to your address on time or at all. It is best if your emergency contact is a neighbor or close relative so they can reach your home. Woody’s Pet Watch will not be responsible for pets or property in these circumstances.

The client is responsible for making arrangements for snow removal. Visits that pose a safety hazard to the pet sitter due to snow/ice covered driveways and/or walkways will not be completed. Client will be notified if this occurs. A visit charge will apply if we have attempted service.

In the event of injury, illness or other emergency circumstance where your pet sitter is unable to perform the visits, the client authorizes Woody’s Pet Watch to arrange for an authorized back-up sitter to take over the duties as outlined in this agreement.

Woody’s Pet Watch reserves the right to terminate this agreement at any time before or during its term if the pet sitter determines that the client’s pet poses a danger to the health or safety of themselves or others. If concerns prohibit the pet sitter from caring for the pet, the client authorizes the pet to be placed in a kennel with all charges to be paid by the client.

Due to the extreme unpredictability of animals, Woody’s Pet Watch and pet sitters cannot be held responsible for any unusual mishaps (i.e., pet’s refusal to take medication, escaping from the yard, biting, eating or destroying household items, damage to the home, personal injury, accidental death of the pet).

If the client requests their pets have outside access via a dog door, the client releases Woody’s Pet Watch and pet sitters from all liability for loss, injury or death to pets or damage to any Third Parties.

All pets with electronic fences must wear their collars with fresh batteries. Woody’s Pet Watch is not responsible for any animals that get out of the electric fence perimeter or for any other animals that get inside of the electric fence perimeter.

All pets without a fenced yard must be walked on a leash, no exceptions.

Woody’s Pet Watch will not walk dogs that cannot be walked safely on a leash due to extreme pulling.

The client either provides pet photos or authorizes Woody’s Pet Watch to take photos for the pet’s profile and for the website. The client agrees that these pet photos are the property of Woody’s Pet Watch, LLC.

Woody’s Pet Watch agrees to provide the services stated in this agreement in a reliable, caring and trustworthy manner.  In consideration of these services, the client expressly waives and relinquishes any and all claims against Woody’s Pet Watch except those arising from negligence or willful misconduct on the part of Woody’s Pet Watch or the pet sitters.

CONTACT US TODAY
TO CHECK OUR AVAILABITY!