We understand you may have questions about how our Omaha pet sitting and dog walking services work. The following set of FAQs may help, but we are more than happy to answer any other questions you may have.
1. Why hire a professional pet sitter?
Your pet remains in the comfort of their own home, surrounded by familiar things (bed, toys, smells, sounds, etc.)
Your pet stays on their same diet and exercise routine.
Your pet receives personalized attention while you are gone. The next best thing to your tender loving care.
Your pet doesn’t have to travel in a car or be in an unfamiliar environment.
The pet sitter can give your home a “lived-in” look by picking up your newspaper, mail, putting out and bringing in trash cans, watering plants, rotating lights, etc.
2. Do I have to meet you before service?
Yes. We provide a free consultation after you’ve completed the necessary registration process. You’ll need to have two working house keys available for the sitter(s) at the time of the meeting. They’ll keep your keys so they’re ready for your next trip. All keys are labeled with your pet’s name only, so they cannot be traced to your residence if found or stolen.
3. Will I always have the same pet sitter or dog walker?
We will try to ensure that you have the same pet sitter so that they can build a relationship with you and your pets. There will be occasions when your sitter might have schedule conflicts, be sick or on vacation. In that event we would introduce a backup pet sitter prior to any services. If it requires another consultation visit, it will be provided at no charge to you.
4. How do I know if your pet sitter or dog walker actually shows up and cares for my pet as promised?
Woody’s Pet Watch hires responsible pet sitters and dog walkers. You should feel very comfortable with the person caring for your pets. Your pet sitter can give you text or email updates about your pet’s behavior and activity after each visit. Feel free to discuss with the sitter whatever makes you most at ease while you’re away.
5. Can I tip my pet sitter or dog walker?
Yes! Although tips are not required, they are always appreciated. If you would like to tip your sitter you may leave cash with a note designating the money as a tip on your counter upon leaving. You can also add a tip amount to any payments you make online or by check and 100% of the tip will be passed on to the pet sitter.
6. Can I hire my pet sitter or dog walker directly without going thru Woody’s Pet Watch?
No! Although our pet sitters are independent contractors, they are contractually prohibited from soliciting or accepting employment directly from Woody’s Pet Watch clients. Please do not put the pet sitters or dog walkers in the uncomfortable position by offering them employment apart from Woody’s Pet Watch.
7. Is it okay if I have a family member or neighbor also visit my pets while I’m away?
No. We do not want to be liable for the time periods covered by someone else. There are too many things that can go wrong, such as problems with over-feeding, unlocked doors, open gates, lost keys, missed feedings, missed medications, etc. And, we don’t want our pet sitters to feel endangered, uncomfortable or startled by someone else in your home.
8. Will you visit my pet every other day?
No, we require at least 2 visits per day for dogs and at least one visit per day for cats. We do not skip days.
9. Do you administer medication to pets?
Yes, we administer pills, ointments, drops and certain injections as long as it’s a process you have been doing yourself and your pet is cooperative. We will not administer medication to any difficult animals that pose a danger to the sitter.
10. What happens if I need to cancel or reschedule?
Cancel online or call the main office right away. Cancellation fees may apply based on the following policies:
For early returns and cancellations of non-holiday service, a 24-hour notice is required or the client will be charged the rate of one visit. After cancellation fees, any remaining balance will remain on the account for one year after the first scheduled date of the cancelled appointment. After one year, if the service credit has not been used, it will become unavailable for services and non-refundable.
A 7 day notice is required for any cancellations that include or are within 3 days of these following major holidays: Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas and New Year’s Day. For holiday cancellations with less than a 7 day notice, 50% of the payment will be non-refundable. The other 50% of the payment will be applied as a service credit for one year from the appointment start date. After one year, if the service credit has not been used, it will be unavailable for services and non-refundable.